It had a large window letting in lots of light and a view of Orchard Street. I was given a new room on a higher floor that appeared larger than the first one. Related: What your hotel stay will look like in a world after coronavirus The final straw This key issue had distracted me from the urine smell in the elevator, so I forgot to even mention that. That's why I decided not to press the issue, despite how uncomfortable it made me. I'm aware that the pandemic has taken a toll on hotels and the staff might be out of practice. Here's a new room key." There was no acknowledgment of the magnitude of this screw-up. He returned with a new set of keys and casually stated, "Sorry about that. He took my keys and went into the back, probably to speak to a manager or the person who checked me in. The agent who had checked me in was no longer there and her colleague looked concerned when I told him what happened. I headed back down to the lobby to let the front desk staff know the room they had assigned me was occupied. Related: Why I actually prefer limited-service hotels over luxury chains The saga continues I let the door close, knowing how upset I would be if some stranger barged into my room out of nowhere. The occupant had gone inside the room, probably after hearing the door open. When I reopened the door, the bathroom door was open and the light was on. I let the door shut and reopened it to 1) make sure I had seen correctly and 2) to get a photo. I pushed the door open and almost let it close all the way when I saw the inside: The curtains were drawn, the bed unmade and there was a bag with someone's clothes on the floor. I tried the second key and the green light went off. I thought about how nice the staff had been so far as I tapped my key card against the reader. The roomĪs I walked toward my room, a friendly housekeeper smiled and greeted me. The Points Guy will not share or sell your email. I would like to subscribe to The Points Guy newsletters and special email promotions. Related: The 37 best hotels in New York City for every type of traveler Little did I know the elevator was the least of my concerns.
I had planned on letting the front desk know about the "accident" after dropping my bag off in the room. I would think at least one staff member or guest had noticed and reported it.
Someone had used this elevator as a bathroom and it was glaringly obvious. I stepped inside, pressed the button to my floor and was immediately hit with the overwhelming smell of urine. When I headed to the elevators, I was glad to see physical distancing markers and hand sanitizer in front of each elevator. The light-filled lobby and rustic decor made for a comfortable space. I asked the front desk agent if I could leave my bag there while I went off to a cafe, but she quickly checked her computer and confirmed that she had a room available for me despite the early hour.
check-in), not expecting a room that early since I don't even have status with IHG Rewards. It started off well – I arrived around 11 a.m. Three factors contributed to my checking out of the hotel a mere 15 minutes after arrival. Here's why I checked out of the Hotel Indigo Lower East Side after just 15 minutes.įor more TPG news delivered each morning to your inbox, sign up for our daily newsletter. I was excited to finally stay here on this visit, but what I experienced from the moment I walked in shocked me. The neighborhood has so much charm, it's near all of my favorite places to eat and close enough to a subway station to make my way around the city easily. The IHG-affiliated Hotel Indigo, in particular, is on historic Orchard Street (Note: The hotel's address is on Ludlow, but the entrance is on Orchard). Both hotels are located in neighborhoods I love. I was there for a week and decided to spend my time between two hotels: Moxy NYC East Village and the Hotel Indigo Lower East Side. Two weeks ago, I was in New York, enjoying a post-vaccine vacation. Editor's note: After publication, the manager of the hotel reached out to The Points Guy.
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